Why DataDivers and Valve for your managed support services?
Valve managed support services are ideally suited to customers who don't wish to establish their own dedicated support crew, or require additional expert support during high-demand periods.
Valve is backed by an extraordinary multi-disciplined full-stack support team, as well as the broader DataDivers capability and toolsets.
With our standardised ways of working, which we tailor to your business, we can rapidly establish Valve services.
Valve is made up of Valve Base Support and a supplementary Valve Minor Works Service.
Valve Base Support
Valve Base Support is an annual service charged in advance, with capped support hours. An initial one week transition in period is required to establish your Valve service.
Valve Base Support typically includes:
Incident response
Rapid bug fixes and break-fix support when incidents, failures, or outages occur minimising disruption. We don’t just react, we implement strong CI/CD and Change/Release practices to reduce the risk of recurring issues and improve stability with every deployment.
Service requests
Ad-hoc Q&A, guidance and advice, ongoing data platform monitoring and optimisation, minor tweaks to existing data platform, ingestion pipelines, reports and dashboards and small adjustments to configurations or settings.
Fully managed ITSM tools and processes
Seamlessly integrate and operate with your ServiceNow or Atlassian implementations.
Valve Minor Works
As an additional service you can add in Valve Minor Works which is a flexible on-demand minor works service (typically < 10 days' continuous effort), managed to a capped budget. Each minor works request is estimated and delivered on a time and materials basis.
Valve Minor Works typically includes:
Enhancements to your data platform and ingestion pipelines
Enhancements to current reporting, dash-boarding and machine learning models.
Installing and configuring data platform components.
General consulting, advice, guidance and mentoring
Data citizen mentoring and Q&A
Training and capability uplift
Every decision we make and every issue we resolve is anchored in your business outcomes. We're not just here to keep the lights on, we are here to ensure you deliver data- driven value.
